Frequently Asked Questions

All payments for items purchased will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase.

We accept: Visa, Mastercard, Apple Pay, Google Pay, PayPal as well as the Buy Now Pay Later options Afterpay (for Australian customers only). 

We will do everything we can to deliver your order as quickly as possible.  Orders are dispatched Monday through Friday. Excluding public holidays and weekends. Once your order has been dispatched, you will receive an email with a tracking number to track your parcel. 

STANDARD SHIPPING 

Australia Post Standard shipping is 3-5 business days from the date your order has been shipped.

IMPORTANT: Please allow 2-4 weeks for postage and delivery with the first release. 

Unfortunately we do not offer change of mind returns. We can only offer you a refund if the product is faulty or fails to meet a consumer guarantee under the Australian Consumer Law. 

If a product is faulty or fails to meet a consumer guarantee and you would like a refund or replacement, please notify us of your return by email, contact@skullandbonesshop.com.au and provide us with a receipt or proof of purchase. 

This can be one of: 

·       An original order confirmation number (received electronically when the item was purchased); or

·       A credit or debit card statement.

Once received we will inspect the garment, if the fault is accepted as a manufacturing fault we will contact you for a replacement, refund or store credit - this is up to you. If it is not a manufacturing fault the credit, refund or replacement will not be honoured.